Training, workshops & coaching for your customer service team
Do you want to take your customer service to a higher level? Need more satisfied customers, a better customer experience and an extreme customer focus? At Makrache Octoplus we are at home in training your customer service team. We provide supportive training, coaching, workshops and make your support team excel.
We train your customer service team on the job or at our office. We provide thorough training in sales, customer focus and phone techniques. Our thorough training ensures better performing customer service employees who contribute to the results of your company.
We have several workshops in which your customer service employees will learn the tricks of the job. During these workshops they learn the necessary skills in practice. The necessary skills that they can apply in their job every day. Strengthen the skills of your customer service employees!
Why choose Makrache Octoplus?
You choose Makrache Octoplus because of our expertise. We have already helped uncountable companies and customer service teams to improve their performances and achieve better results. We are at home in the world of customer support and have a team of experts that we can deploy.
At Makrache Octoplus we work in small groups, so that we can get to work personalized and customized. That way we can really make a difference on an individual level
We train your employees at your office if desired. On the job training with immediate efficiency.
We work with experts and trainers who breathe customer service. Our trainers and supervisors all have practical experience and know the job around the workplace.
In addition to training on the floor, we also look at the level of management and the processes in order to achieve efficient customer support that guarantees sales and / or impeccable customer service.
Our coaches and trainers are always looking for a more efficient functioning of your teams. Not only is more work done with fewer people, you also save considerably on costs. We increase the number of calls per employee and optimize the efficiency of your department. You can count on it that you will notice it at the bottom of the line.
Our specialists are in many sectors (NL zin aanpassen). Transport, automotive, finance, telecom and retail: these are just a few of the fields in which we work. Both SMEs and multinationals can rely on our expertise. Undoubtedly, we can also provide the necessary references in your sector.
Our specialists are in many sectors. Transport, automotive, finance, telecom and retail: these are just a few of the fields in which we work. Both SMEs and multinationals can rely on our expertise. Undoubtedly, we can also provide the necessary references in your sector.
At Makrache Octoplus we have a lot of experience in supporting customer service teams. We know that two situations never are the same and therefore we go for customized consultancy. In addition, we opt for a personal approach and we define the needs of your company and team. We then come up with a solution and customized route.
Some of our workshops & trainings
- Customer Service Training
- Sales Training for customer service employees
- Learn to prospect by phone
- Learn upselling
- How to handle complaints?
Do you want to discuss your project or team performance? Fill in the form or contact us by e-mail or phone. We will contact you within 24 hours to discuss the possibilities.