Take your customer service to a higher level
Training, workshops & coaching for your customer service team

Do you want to take your customer service to a higher level? Need more satisfied customers, a better customer experience and an extreme customer focus? At Makrache Octoplus we are at home in training your customer service team. We provide supportive training, coaching, workshops and make your support team excel.

Customer Service training

We train your customer service team on the job or at our office. We provide thorough training in sales, customer focus and phone techniques. Our thorough training ensures better performing customer service employees who contribute to the results of your company.

Customer Service workshops

We have several workshops in which your customer service employees will learn the tricks of the job. During these workshops they learn the necessary skills in practice. The necessary skills that they can apply in their job every day. Strengthen the skills of your customer service employees!

Why choose Makrache Octoplus?

You choose Makrache Octoplus because of our expertise. We have already helped uncountable companies and customer service teams to improve their performances and achieve better results. We are at home in the world of customer support and have a team of experts that we can deploy.

Personalized approach

At Makrache Octoplus we work in small groups, so that we can get to work personalized and customized. That way we can really make a difference on an individual level

Training on location

We train your employees at your office if desired. On the job training with immediate efficiency.

Experienced coaches

We work with experts and trainers who breathe customer service. Our trainers and supervisors all have practical experience and know the job around the workplace.

360 ° approach

In addition to training on the floor, we also look at the level of management and the processes in order to achieve efficient customer support that guarantees sales and / or impeccable customer service.

Save on your customer service?
Efficiency pays off

Our coaches and trainers are always looking for a more efficient functioning of your teams. Not only is more work done with fewer people, you also save considerably on costs. We increase the number of calls per employee and optimize the efficiency of your department. You can count on it that you will notice it at the bottom of the line.

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At home in multiple sectors
Extensive expertise

Our specialists are in many sectors (NL zin aanpassen). Transport, automotive, finance, telecom and retail: these are just a few of the fields in which we work. Both SMEs and multinationals can rely on our expertise. Undoubtedly, we can also provide the necessary references in your sector.

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How do you get more out of every customer contact?
Strengthen your skills, generate more sales

Our specialists are in many sectors. Transport, automotive, finance, telecom and retail: these are just a few of the fields in which we work. Both SMEs and multinationals can rely on our expertise. Undoubtedly, we can also provide the necessary references in your sector.

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Customized consultancy
Customization pays off

At Makrache Octoplus we have a lot of experience in supporting customer service teams. We know that two situations never are the same and therefore we go for customized consultancy. In addition, we opt for a personal approach and we define the needs of your company and team. We then come up with a solution and customized route.

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Some of our workshops & trainings
  • Customer Service Training
  • Sales Training for customer service employees
  • Learn to prospect by phone
  • Learn upselling
  • How to handle complaints?
All courses
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Do you want to discuss your project or team performance? Fill in the form or contact us by e-mail or phone. We will contact you within 24 hours to discuss the possibilities.