Makrache Octoplus
Training, workshops & coaching for your customer service team
Do you want to take your customer service to a higher level? Need more satisfied customers, a better customer experience and an extreme customer focus? At Makrache Octoplus we are at home in training your customer service team. We provide supportive training, coaching and workshops, and make your support team excel.
We train your customer service team on the job or at our office. We provide thorough training in sales, customer focus and phone techniques. Our training ensures better performing customer service employees who contribute to the results of your company.
We have several workshops in which your customer service employees learn the tricks of the trade. During these workshops they learn, in practice, the skills they can apply in their job every day. Strengthen the skills of your customer service employees!
You choose Makrache Octoplus because of our expertise. We have already helped countless companies and customer service teams to improve their performance and achieve better results. We are at home in the world of customer support and have a team of experienced experts that we can deploy.
Save on your customer service?
Our coaches and trainers are always looking for a more efficient way for your teams to work. Not only is more work done with fewer people, you also save considerably on costs. We increase the number of calls per employee and optimize the efficiency of your department. You will notice it on the bottom line.
At home in multiple sectors
Our specialists are at home in many sectors. Transport, automotive, finance, telecom and retail: these are just a few of the fields in which we work. Both SMEs and multinationals can rely on our expertise. We can undoubtedly provide references in your sector too.
How do you get more out of every customer contact?
Did you know that a well-trained customer service team performs up to 55% better than an untrained one? Train your customer support employees and you will not only increase your sales, you will also retain your existing customers. With our training, workshops and coaching you take a big step towards more revenue and more profit, while increasing customer satisfaction and retention.
Customized consultancy
At Makrache Octoplus we have a lot of experience in supporting customer service teams. We know that no two situations are the same, so we go for customized consultancy. We opt for a personal approach and define the needs of your company and team. We then come up with a solution and a customized program.
Do you want to discuss your project or team performance? Send us a message via WhatsApp or e-mail and we will contact you within 24 hours to discuss the possibilities.
